We are committed to regular, independent external audit to ensure that we continue to maintain, and exceed, the very highest standards in our business and personal legal solutions.
Home Charter Scheme
Our property law solutions are further audited under our membership of the Law Society Home Charter Scheme to ensure that we continue to meet, and exceed, the highest standards that our clients have come to expect.
This translates into an assurance that your transaction is in safe hands and for a fair price.
BS EN ISO 9001:2015
At Ferguson & Company, we are acutely aware of the need to: achieve, sustain and improve the actual high quality of services provided in a manner that will continually meet the stated need of our Clients in a cost effective way; provide a documented assurance to Clients that the intended level of service will be, is being and has been achieved; and establish and maintain a commitment to continual improvement in quality performance, objectives and targets which comply to relevant legislation and in-house programmes.
To achieve these objectives, we have implemented a quality management system which is independently certified to conform with the BS EN ISO 9001:2015 standard. ("ISO 9001"). ISO 9001 is an international quality management standard used by organisations as a global benchmark for providing assurance of an organisations ability to satisfy quality requirements and enhance client satisfaction.
Our ISO 9001 certification involves an annual and in-depth audit of frequency and quality of our client contact. It deals not simply with the direct service we provide our clients but other matters such as the safe keeping of client data. It covers both litigation and transactional files.
We have achieved, and continues to achieve, independent certification of our Business and Personal Legal Solutions to the ISO 9001 quality standard.
Our ongoing certification is subject to rigorous independent external audit each year, to ensure that we continue to achieve, and to exceed, the high standards commensurate with the ISO 9001 quality and risk management benchmark.